Consulting Service

Our consulting services ensure your processes and systems work for your business

 

To ensure that our custom software solutions address your business needs as completely as possible we offer a business analysis consultancy service which we use when assessing every new requirement.

Whilst our clients all have a firm handle on the issues their businesses face, they often recognise that they may not know how best to resolve them. As part of our services, we can help with a complete analysis of the business needs and make recommendations on how they can be addressed. If we find that a simple solution already exists, then that will be our recommendation. We like nothing more than to help clients by using our knowledge and experience

Our standard service model includes:

Workflow analysis

By fully understanding how the business functions, it’s processes and associated workflows we can gain a strong insight into the company, thus enabling us to design the best solution with the right database structure and to ensure fast effective responses to user operations. It also ensures that the project starts in the right way, thus saving time and money.

Expert advice

New requirements often involve existing applications which need to be extended and systems that have to be linked to the new system. For many reasons these existing applications may not be able to be removed and we are forced to make the best of them. In such projects we usually start off by providing advice. We present you with the various alternatives and help you make an informed choices.

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We use a Structured Development Approach

 
Creating custom software together

Deciding to go down the custom software route shows you are committed to maximising efficiency and productivity for your business. What you need is a partner who understands your processes and your business and who can work with you to provide a system which supports them. Hence out custom software consultancy.

We take time to understand your requirements and are happy to work on site with you to ensure we deliver exactly what you want. You can be involved as much or as little as you want, but rest assured we won’t make decisions without you. This is particularly important when considering the UI aspects of the development as user experience and acceptance is critical to the success of any new system.

It should also be mentioned that our developers are involved with the client from the word go, so that they are fully aware of the requirements and that you, the client, have undiluted access to them throughout the process.

Our senior management team have all worked in large corporates and have all set up and run their own businesses so fully appreciate the issues that relate to all sectors and companies, great or small.

Our developers continuously share their knowledge and experience with each another, ensuring that they all build systems in the best and most up to date way. They usually work in teams so that there is always more than one person familiar with a client system involved to prevent issues should one be absent.

Ongoing Support

In addition to developing new systems we regularly:

  • Full remote and on site maintenance and support capabilities providing SLA’s and 24/7 support as required.
  • We take on existing systems for maintenance, support and further development.
  • Integrate new and existing systems to other applications such as Sage, ZenDesk, Salesforce and so on
  • Build Web portals for clients systems, pulling multiple systems into a single, easily accessible portal giving users a single point of access
  • Build websites and e-commerce platforms for clients
  • Provide Hosting services

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